Frequently Asked Questions
1. What type of prints do you offer?
I offer high-quality art prints using Epson Enhanced Matte 189gsm Fine Art Giclée, produced on an Epson p9000 printer. These prints come in various sizes to suit your preference and space.
2. Are your prints framed?
All prices listed are for the prints only. Frames are not included. Your prints will be securely rolled and shipped in a robust postage tube to ensure they arrive in perfect condition.
3. How long does it take to process and ship my order?
Orders from the shop are typically processed within 2 - 4 business days after payment is received.
Shipping times vary depending on your location:
Domestic Shipping: [Insert estimated delivery time, e.g., 2-4 business days]
International Shipping: [Insert estimated delivery time, e.g., 7-14 business days]
4. Do you ship internationally?
Yes, I ship worldwide. Please note that international orders may be subject to additional customs fees or taxes upon delivery, depending on your country’s regulations.
5. Will I receive a tracking number?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. All shipments are registered and insured, allowing you to monitor your package until it reaches you.
6. Can I request a custom portrait?
Absolutely! I offer several custom portrait options, from vibrant and bold personality portraits to artwork inspired by famous masterpieces or even movie posters. Please visit my Custom Orders page for more details and to start your personalized project.
7. What if my print arrives damaged?
I take great care in packaging your order, but if your print arrives damaged, please contact me within 7 days of receiving it. I will work with you to resolve the issue, either by offering a replacement or a refund.
8. Are custom orders refundable?
Custom orders are non-refundable unless there is a fault in the printing, damage in delivery, or an error in the order. Please ensure all details for your custom order are correct before submitting.
9. How do I care for my art print?
To preserve the longevity of your print, i recommend framing it under glass or acrylic and avoiding direct sunlight or humid conditions. This will help maintain the vibrancy and quality of the artwork over time.
10. How can I contact you?
If you have any additional questions or need further assistance, please don’t hesitate to reach out to me. Either email, phone or any of my social media outlets, I'm here to help!